YKTrader FAQ
Q: How do I list an item on the website?
Q: How do I remove an item from the website after it has sold?
Q: How do I change something about an item that I have listed?
Q: How do I relist and item on the website if it hasn’t sold the first time I listed it?
Q: How do I change my personal info?
Q: How do I change my password?
Q: How do I pay for the features that I use?
Q: How can I check my outstanding balance?
Q: How do I enter for a contest?
Q: How do I track the entries I have in a contest?
Q: How can nonprofit organizations use the community events and announcements?
Q: How do I view items on the website?
Q: What is the Business Directory?
Q: I found a bug on the website. What do I do?
Q: I have an idea for a new feature. How can I send it to you?
Q: How long does it take for my item to show on the website after I list it?
Q: What are the restrictions on pictures that are uploaded to the website?
Q: It takes a long time to list an item when I have a picture selected to use. Why?
Q: How do I get my item on the front page or the search page?
Q: How do I get my item bold or highlighted?
Q: How do I get listed in your business directory?
Q: I am a business. How do I advertise on your website?
Q: How do I register on the website to list items?
Q: Why does the YKTrader website look so big on my screen? I have to scroll to see everything!
Q: How do I list an item on the website?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click “List a New Item”. Enter all the information for your item and select a picture if you have one. Select any of the advanced features that you may want. Click the “List Your Item” button at the bottom of the page and you're done.
** Please only click the "List Your Item" button once. **
Q: How do I remove an item from the website after it has sold?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click “View Your Listed Items” button. Now click the “Delete” button on the right of the item that you want to remove from the site.
Q: How do I change something about an item that I have listed?
A: You can change almost anything about the item that you have listed. Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click “View Your Listed Items” button. Now click the “Edit” button on the right of the item that you want to change. Make your changes and add any features that you might want. Click “Update Your Item”.
A: Alerts are keywords that you put into your profile. Once an Alert is set. It will watch the website and send you an email as soon as an item is listed on the website that matches your keyword. The Alert will notify you within 5 minutes on the item being listed. Ex: You enter an Alert for “Generator”. Within 5 minutes of someone listing a Generator on the website the Alert will send you a direct link to that item in an email message.
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “Set a New Alert”. Enter your alert keyword and click the “Set Alert” button.
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “View Your Alerts”. Click the “Delete” button next to the alert that you want to remove.
Q: How do I relist and item on the website if it hasn’t sold the first time I listed it?
A: Your item remains in your control panel for 3 months after the last list date. Therefore there is no need to do all that data entry again. Simply login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “View Previously Listed Items”. Click the “Relist” button next to the Item that you want to relist. You will now see the item with all the same info as when you had it previously listed. Change whatever info you want. Add whatever advanced features that you want and click the “Relist Your Item” button at the bottom of the page.
Q: How do I change my personal info?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “Edit Your Personal Info”. Change whatever info you want and click the “Update” button.
Q: How do I change my password?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “Change Your Password”. Change your password and click the “Update” button. This will change your password in the Forums and Chat as well.
Q: How do I pay for the features that I use?
A: At YKTrader.com we allow you to use whatever features you want and bill you for them later. We will send you an electronic invoice to your registered email address each month. If you owe less than $10 your invoice will be held back until you reach $10 for a maximum of 3 months. If you need a hard copy invoice mailed to you there is a $2 administration fee.
Q: How can I check my outstanding balance?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “View Your Outstanding Balance”. This screen will show you your outstanding balance and what each fee was for.
Q: How do I enter for a contest?
A: There are a number of ways you can enter a contest. You will get an entry when you first register on the website. You can get one entry when you click the contests link on the top menu, select the contest you want to enter and click the “Enter Contest” button. (The Enter Contest buttom will only allow one entry per day.) It all depends on how a contest is set that determines which methods are used to allow entry.
Q: How do I track the entries I have in a contest?
A: Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “View Your Contest Entry Counts”. This screen will show you the contests that you are entered for and how many entries you have in each contest.
Q: How can nonprofit organizations use the community events and announcements?
A: If you are a nonprofit organization you have an option when you register to check the box identifying you as a Non Profit Organization. Once you register an email will be sent to our administration staff and you will be contacted at the phone number that you registered with to confirm that you are a nonprofit organization. You will then be identified on the system as nonprofit and then be able to list community events and announcements for FREE.
Login and click the “My Trader” link on the top menu. This will bring up the Control Panel. From there click on “List Your Community Event”. Enter your community event and click the “List Your Event” button.
Q: How do I view items on the website?
A: From the home page you have a number of options. You can click “Browse” in the top menu. This will show you all the items listed on the site in every category with the newest listed items at the top of the list. You can click “For Sale, Rent, Trade and so on from the left side menu. This will show you all items in the selected category with the newest listed items on the top of the list. You can also click the “Search” link on the top menu to do a search to find something that you are looking for.
Q: What is the Business Directory?
A: The business directory is a list of all the businesses in town with their contact information, address info, hours of service, website links and a description of what each business does. It is a great way to find a business to provide a service for what you are looking for.
A: To use the forums you have to be registered on the website. Once you register on the website you can use the same username and password on the website, forums and chat.
A: To use the chat you have to be registered on the website. Once you register on the website you can use the same username and password on the website, forums and chat.
Q: I found a bug on the website. What do I do?
A: Please use the "Contact us" link on the bottom of the page and send us as much information about the problem as you can so that our development team can correct the problem asap.
Q: I have an idea for a new feature. How can I send it to you?
A: Please use the "Contact us" link on the bottom of the page and send us as much information about the new feature as you can so that our development team can determine if it is feasible and implement it into the next release.
Q: How long does it take for my item to show on the website after I list it?
A: It will be on the site as soon as you press the List button. Remember you can delete or change an item at any time through your control panel.
Q: What are the restrictions on pictures that are uploaded to the website?
A: The only restriction right now is the file type. It has to be a .jpg extension. The size does not matter. The website will automatically resize the photo to the correct size for you. Just select the photo and the website will do the rest.
Q: It takes a long time to list an item when I have a picture selected to use. Why?
A: The file size may be quite a bit larger than it needs to be for the website. The website uploads the pictures to the server first and then resizes the pictures to the size needed. There is a photo resizing software link on the left side menu. You can download and install the software on your computer. You can then use this software to resize the image on your computer before you upload it. This will shorten the time needed to list an item because the picture file size will be much smaller.Follow the following steps to use the software:
* Open the "Photo Resizer" software.
* Click the "Open/New" button.
* Select the picture you want to upload.
* Enter 500 in the width box. It will automatically calculate the height.
* Set Qualtity to %100.
* Click Resize.
* Click Save as and save the picture.
Now just select that picture when you are entering the data for your listing on the website. Your upload time should be quite a bit less that it was before.
Q: How do I get my item on the front page or the search page?
A: These are advance features that have fees associated with them. You can choose them when you list your items.
Q: How do I get my item bold or highlighted?
A: These are advance features that have fees associated with them. You can choose them when you list your items.
Q: How do I get listed in your business directory?
A: All businesses can get listed in the business directory with your name and telephone number for free. If you want the additional info such as: address, fax and cell numbers, email addresses, website link, keywords, hours of service and description of what your business does there is a small monthly fee. Simply use the "Contact us" link on the bottom of the page and we will get you setup as needed.
Q: I am a business. How do I advertise on your website?
A: There are a number of advertising locations and all are priced quite affordably. Simply contact us using the info on the bottom pf the page and we will be happy to set you up for some advertising on the website.
Q: How do I register on the website to list items?
A: Click on the Register link in the top menu.
Enter your personal info and email address and click the Register button at the bottom.
Please be sure to enter a valid phone number and email address so that you can be contacted for items that you have listed or in case you win a prize on the site.
If you win a prize and cannot be contacted via the phone number or email address entered you will forfeit your win and a new winner will be drawn.
Q: Why does the YKTrader website look so big on my screen? I have to scroll to see everything!
A: This website is designed to be viewed in a 1024 by 768 resolution.
To change your resolution do the following steps:
* Right Click anywhere on your empty desktop.
* Select "Properties" from the menu.
* Select the "Settings" tab.
* Adjust the "Screen Resolution" slider bar until it reads "1024 by 768 pixels".
* Click "Apply"
* Your screen will go black for a sec and come back on asking if you want to keep these settings. Click "YES".
* You can now view the website without scrolling. And everything should look a normal size.
* Please note that things may look a little smaller than you like on your desktop and computer in general if you are used to a 800 by 600 pixel setting. This is normal. You can increase the size of the desktop icons and font to compensate for this. The 1024 by 768 pixel resolution is more the standard setting for a computer monitor. If you have any further questions on this issue please feel free to contact us using the "Contact us" link on the top and bottom of the page.